Returns

All orders can be cancelled within 12 hours. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours following payment. After 12 hours the packaging and shipping process has started and it can no longer be cancelled.

If you are not completely satisfied with your purchase, simply return the item or items to us under the condition that you are liable for any decrease in product's value resulting from the use of product in any way beyond necessary to get to know the character, features and functionality of the product within 14 days of package delivery by contacting support@paul-rich.com. Return shipping costs are refundable in USA only on orders over $50.  

You can expect to receive your refund within 5-10 business days of your package return. However, in many cases you will receive a refund more quickly. You will receive the return payment to the card used during checkout or to your PayPal account if you paid with PayPal. 

CHRISTMAS GIFT EXCEPTION

IF YOU PURCHASE YOUR WATCH BETWEEN NOVEMBER 24 AND DECEMBER 23 THE RETURN PERIOD IS EXTENDED TO 30 DAYS. 

WE TOTALLY UNDERSTAND SOMEBODY MIGHT NOT LIKE THE WATCH, AFTER ALL. WE ALSO OFFER GIFT CARDS FOR THIS REASON. 

Items purchased for a discount price

Any sale of item(s) purchased with a discount is final. Items on sale cannot be returned. This includes ANY discount. 

*This above rule does not apply to items purchased between November 24 and December 23.